Choosing the Best Telecommunications Company for Your Business

Recent research carried out by Ofcom, the UK’s regulatory body for communications, revealed that just over a third of businesses (34%) don’t have the know-how or the confidence to identify the products and services that could be most beneficial to their businesses. That’s a serious problem, especially when it comes to telecommunications. Communication is the lifeblood of your organisation. Productivity depends on being able to communicate, both across your teams internally and with all your external stakeholders. If you fall down in this respect, your competitors are hard on your heels, eager to capitalise on your weaknesses.

So when it comes to hiring in support for your telecommunications, it really does pay to know how to find the right expertise. Some of what you’re looking for will depend on the size and nature of your business. But there are some common factors that are applicable to any organisation. Here, we look at three top tips.

1.      Research, Looking for a Supplier with a Great Track Record

Don’t just plump for the first telecommunications company you come across in an online directory. You want to know that previous clients have found their service beneficial. So check for testimonials, ask for references and find out how the company in question sources its work. It’s always good if you can get a first-hand recommendation from an existing client, but being able to speak to past customers is useful too. Ask whether the contract is ongoing; how quickly and efficiently any problems that have arisen have been dealt with; and whether the company has demonstrated cost effectiveness, for instance.

2.      Find a Telecoms Supplier Whose Services Can Adapt If Yours Changes

Your business doesn’t stand still. Hopefully, you’ll be on the up with every passing year. If things change, if you take on more staff or need to move offices for instance, you want a provider who can help you out. When hiring a supplier, don’t just think about the ‘now’ – look into the future as well. If your chosen supplier also offers services like office moves, rearrangements of existing networks and systems and upgrades, you know they’ll be your trusted partner as your business develops. This will save time and money when it comes to your own budgeting for changes in future.

3.      Make Sure Your Supplier Offers Great Aftercare

You want your communications to work seamlessly and smoothly, without you necessarily having to worry about the details. It should operate quietly in the background, with no hiccups or interruption in service. To do this, regular maintenance is necessary. So don’t put your trust in a communications company that simply installs the package, look for one that offers subsequent maintenance and is on hand if things do go wrong.

These are just three of our top tips for finding telecom suppliers that will save you money and serve you well. And they’re all things we offer at Quality Communications. If we sound like the kind of telecoms supplier you’d like to work with, why not get in touch with us today for a chat about how we can help you?